Frequently Asked Questions

What humidity level should I set?

We recommend 35%–45% RH for camera gear and electronics, and 45%–55% for documents, stamps and artwork. Most DryVault cabinets have one-touch preset buttons.

Is the cabinet noisy?

No. DryVault cabinets operate below 25dB — quieter than a whisper — and are safe to run 24/7 in bedrooms, offices and studios.

How does the electronic dry cabinet remove moisture?

Our cabinets use a physical adsorption dehumidification module with a semiconductor or molecular sieve core that actively removes moisture and maintains a stable RH level, with no refrigerant and no noise.

Can I adjust the humidity level?

Yes, most models feature a digital humidity controller that lets you set and maintain the RH level anywhere from 20% to 60%, with a built-in memory for your preferred setting.

Do I need to replace desiccant or silica gel?

No. DryVault cabinets use thermo-electric dehumidification — plug in once and forget. There are no consumables to refill.

How do I clean and maintain the cabinet?

Simply wipe the exterior with a soft dry cloth. The dehumidification module is maintenance-free for years. Avoid placing the unit in direct sunlight or near heat sources.

How long does shipping take?

Orders are dispatched within 24 hours on business days. Delivery: United States 3–7 business days, Canada 4–8, Europe 5–10, Asia-Pacific 5–12. Every order ships with a tracking number.

Do you offer free shipping?

Yes — free shipping applies to all orders over $199. Smaller orders are a flat $9.90.

Do you ship internationally?

Yes, we ship worldwide with tracking. You can enter your shipping country at checkout.

What payment methods do you accept?

We accept PayPal, all major credit/debit cards (Visa, Mastercard, Amex via Stripe), bank transfer and cash on delivery in supported regions.

Is my payment secure?

Yes. Payments are processed by PayPal and Stripe with 3D Secure — your card details are never stored on our servers.

Can I track my order?

Yes. Use the Track Order page with your order number, or sign in to your account to see live tracking updates.

How do you package the dry cabinets for shipping?

Each unit is packed in heavy-duty double-wall cartons with foam padding, moisture barrier film and corner protection to ensure it arrives undamaged.

Can you ship to my country?

Yes, we ship to most countries worldwide. Shipping cost and delivery time vary by destination. Contact us for a quote.

Do you offer bulk shipping discounts?

Yes, we offer tiered discounts for bulk orders. The more you order, the better the freight rate. Contact our sales team for a customized quote.

Do you accept purchase orders from companies?

Yes, we accept corporate purchase orders and offer net-30 terms for qualified B2B buyers after credit approval. Contact us for details.

Can I get an invoice for my order?

Yes, a commercial invoice is automatically generated with every order and includes all details needed for customs clearance and accounting.

How do I request a quote for bulk quantities?

Use the "Request a Quote" form on our homepage, or contact us via WeChat/email with the model and quantity. Our team responds within 24 hours.

What warranty do you offer on dry cabinets?

All our dry cabinets come with a 1-year manufacturer warranty covering the dehumidification module, electronics and cabinet body against manufacturing defects.

How do I claim warranty service?

Simply contact us via WeChat or email with your order number and a description of the issue. Our support team will guide you through the repair or replacement process.

Do you provide technical support after purchase?

Yes, our technical team provides lifetime support. Whether you need help setting the humidity level or troubleshooting, we are here to help.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days for a full refund or exchange.

Do you offer replacement parts?

Yes, we stock all major replacement parts including dehumidification modules, controllers, shelves and door seals. Contact us for availability.

How do I contact customer support?

You can reach us through WeChat, email or the contact form on our website. Our support team responds within 24 hours.